lamptwist.com

I bought 430€ of pendant directly on their website, after the delivery was dispatched they came back to me saying the price I ordered was wrong and to unlock the delivery I need to give them additional 180€.
I asked them a refund as I am not willing to proceed with the order and they disappeared, total scam!

Saved for ages for a pendant light, saw it in the sale at lamp twist (still £450) at a 1-2 week delivery.

5 weeks later I am still without pendant.

I then get an email from customs saying I owe them £89 customs fee to get the light!
Not only was this not very clear when pressing 'buy now' on the website, but its 1/4 of the price of the light - BARE THIS IN MIND WHEN ORDERING YOUR ALREADY EXPENSIVE ITEM AND SHIPPING TO THE UK.

I now can either send the item back via refusal at customs and get charged for returning and import fees (and having no light I've been waiting 5 weeks for)... or I suck it up and pay the fee which wasn't made clear upon ordering on the website.

Having emailed the company, they replied once and are now ignoring all emails hoping it will go away, hence the trust pilot review.

I would not recommend the company to anyone, I wont be buying from them again. Wish I had read these reviews before I bought from them.