Reviews not shown – Trustprofile

DWQA Questions › Category: Customer reviews › Reviews not shown

0 Vote Up Vote Down

Encajados.es asked 2 years ago

How long does it take to validate the ratings and show them on the public profile?

We are just starting out and have few reviews. Some of them are not shown publicly but we do see them on our internal panel.We are just starting out and have few reviews. Some of them are not shown publicly but we do see them on our internal panel.

thanks

1 Answers

0 Vote Up Vote Down

marc Staff answered 2 years ago

Hi,
Good of you to ask this.
Positive reviews become public right away the moment the customer has validated the email address. For negative reviews (3 stars or less), these are first quarantined for 14 days before they become public.
The issue with the reviews not yet public in this case is that the email addresses have not yet been validated. In the dashboard>Reviews>Manage, you can send the verification email again.