Verification stuck – Trustprofile

DWQA Questions › Category: Bug report › Verification stuck

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Marijan Sokacic asked 2 years ago

Hi,

We are member of e -commerce Croatia.

Recived email for verification ,click verifay, all data are ok in form and when click submit we get message that we have to change data

All the data are ok. We wore changing data in every possible way but dont want to submit.

It is very frustrating loosing 1h on such a trivial issue.

Marijan

1 Answers

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Christian Bachelor Staff answered 2 years ago

Hi Marijan,

I’m so sorry to hear that you’re having trouble with our verification form.

Unfortunately, without more information, it’s hard to pinpoint what’s going wrong. I would suggest you schedule a time to connect via Calendly:

https://calendly.com/daanvaneker/30min.

This way, we can take a look at the form and figure out where things are getting stuck.

Alternatively, if you’d like to record your screen while experiencing the issue, we would be happy to take a look at that too. Whatever works best for you.

Thanks for reaching out to us about this issue.

Best regards,

Chris from TrustProfile

———Automated Translation————

Bok Marijan,

Jako mi je žao što čujem da imate problema s našim obrascem za potvrdu.

Nažalost, bez više informacija, teško je odrediti što nije u redu. Predlažem da zakažete vrijeme za povezivanje putem Calendlyja:

https://calendly.com/daanvaneker/30min.

Na taj način možemo pogledati obrazac i shvatiti gdje stvari zapinju.

Alternativno, ako želite snimiti svoj zaslon dok imate problem, rado ćemo pogledati i to. Što god vama najbolje odgovara.

Hvala što ste nam se obratili u vezi s ovim problemom.

Lijepi Pozdrav,

Chris iz TrustProfile